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Questions & Answers

Q

ORDER INFORMATION

What happens when I place an order?

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day. Orders are shipped via third party delivery company and a tracking number will be provided when it becomes available. An email will be sent to you advising you of the current status of your order and when it has shipped.

How long will delivery take?

Delivery time depends on many factors, such as location, day order is placed, and if the product needs customs clearance for international orders. We do our best to inform each customer about the approximate delivery time. In general, North American (US & Canada) orders take about 1-2 weeks to deliver. Oversees orders shipped via ocean freight might take up to 4 weeks.

Do you ship to my country?

We primarily ship to Canada and the United States. Please inquire about shipping to your specific location. Once we determine a rate to your city or country, we will notify you of the shipping rate and will accept your order.

Do I have to pay duties and taxes?

All our Canadian customers are charged a GST & PST tax depending on the province the order is placed from.

International orders might be subject to customs and duties taxes upon import. It is the sole responsibility of each customer to pay all import taxes required upon arrival of their items. Before you make your final order please make sure that you have found your specific tax rate, and make sure you know how much duties, if any you will need to pay upon import of your items to your specific country.

Can I cancel or change my order?

Changes cannot be made to an order once it has been submitted. To cancel an order, LOG INTO your account and select the order you wish to cancel. Please note, it may be too late to cancel your order. A cancellation cannot be made once your order has been shipped from our warehouse.

What currency will I be charged in?

For USA & International orders we use United States Dollars as our currency for display purposes only, you will be charged in Canadian Dollars, (you may see some fluctuation because of this). For Canadians customers prices are converted and displayed in Canadian Dollars and payments are processed in Canadian at checkout.

PAYMENTS AND RETURNS

Which methods of payment do you accept?

We accept most major credit card companies, Mastercard, Visa, Amex. Other payment options we accept is through PayPal by loging in your account.

Cash payments can also be arranged for local orders upon delivery of your items.

Can I be reimbursed through the original payment method?

Reimbursements are made through the original payment method only. Arrangements can be made to have the refund payment to a different account.

What is your return policy?

Returns and exchanges will be accepted within 10 days of delivery and only on regular priced items. A 15% re-stocking fee will apply to all items. Exchange or Store Credit Only within 10 days of purchase on regular priced items – without a re-stocking fee. Refunds will be processed after items are received and inspected.

FINAL SALE on all Sale and “As-Is” items. Date of purchase is considered to be the day of payment not the day of pick up or delivery.

Do I qualify for a return?

Products must be placed back in original packaging and not be used to guarantee a 100% refund. In the rare case of an items missing parts or damages, we may not be able to guarantee a full refund. Some items are not returnable, please see return policy. Clearance items are non refundable..

Will I receive the same product that I see in the picture?

All product photos are of the actual products we sell. There are no software editing alterations made to the actual products we sell. The product you order is what you will receive. We have done our best to provide you with photographic and video examples of our products in action.

Please make sure you select the correct color or design if the product has different variations available upon check out. Customers are responsible for selecting the correct products upon checkout.

What happens if I recieve a damaged item?

While we double check every item before we send it out, there might be a rare occasion where an item has been damaged during transport. If your item is damaged in shipping or defective upon arrival we will either have it repaired if its minor or arrange to have it returned and we will send out a replacement as soon as possible at no cost to you. If your item arrives damaged it needs to be reported immediately by email or calling us. Please keep the packaging as we may need it to make an exchange. In some cases photos may be requested to help to assess the issues.

COMMON QUESTIONS

Do you have a showroom?

We are primarily an online company, and most sales are done exclusively through our online store. We do not have other retail stores or distribute through partner stores. We plan to open a showroom in Metro Vancouver, Canada very soon.

We have provided our customers with many images and videos online of our transforming furniture. You are always welcome to email us if you would like any more details.

What if an item is out of stock?

We try to keep most of our products in stock in our warehouse for fast delivery. In some cases due to popularity or manufacturing delays might cause some items to be out of stock. We will have an ETA for a particular item on the product page or you can always contact us to inquire about an item you are interested in.

In some cases you might place a deposit for an out of stock item that is on sale and buy at the discounted price.

What is the Product Guarantee?

We are proud to offer our customers the very best space saving furniture on the market today.

Our tables come with a 500 day warranty on all mechanical parts, and our wall beds with a 5 year warranty on all mechanical parts, against manufacturer defects, all labour and material costs to rectify the defect will be covered, not including delivery. If something went wrong after the warranty period is over, we will be happy to try and send any replacement parts at cost, or for free if we are able to.

How do I qualify for free shipping?

While most of our shipping is added as an extra cost, we do provide free local shipping on all items to customers located within Metro Vancouver, Canada.

After an order is placed our system will automatically calculate your shipping cost. In some cases due to the location or size of an item, shipping quotes will have to be provided separately by contacting us for an up to date shipping rate.

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